NetSoft’s service desk supplies support for any problems that may arise following implementation. A simple phone call initiates troubleshooting and resolution. NetSoft’s experts patiently assist by telephone, but in the rare instances where telephone support fails, NetSoft’s consultants will provide timely, on-site assistance.
Our service desk consists of two primary tasks: incident control, which includes life-cycle management of all service requests and communication, which keeps our customers informed of any developing progress and advising on methods to overcome hardware, programming, or communication problems.
NetSoft tracks all client calls, monitors and rectifies the problem as quickly as possible to minimize downtime. NetSoft also methodically documents change requests, maintenance contracts, software licenses, etc. At this phase, the client can utilize NetSoft’s business plan and procedures manual for Incident Management, communication plans for implementing Incident Management, as well as policies that govern the Incident Management process. These documents ensure that the most effective solution for any problem is found and put into practice.
NetSoft’s ultimate goal is to make certain that the client’s business functions operate more efficiently than before NetSoft’s solution implementation. Customer satisfaction frames NetSoft’s organization, and we don’t take customer feedback lightly.
Service Support
